Refund Policy

Effective Date: November 26, 2025

AirlineFlightsGo strives to make the refund process as clear, fair, and efficient as possible. This Refund Policy explains when refunds may be available for bookings discovered or completed through AirlineFlightsGo, how to request a refund, expected timelines, possible deductions, and what to expect when tickets are issued by third-party airlines or booking partners. Please read the policy carefully — final refund eligibility is typically governed by the rules of the ticket-issuing provider.

1. Scope & Overview

AirlineFlightsGo is primarily a fare discovery and comparison platform. We may redirect you to an airline or a partner to complete a booking, or an integrated partner may issue the ticket on our behalf. When a ticket is issued by an airline or a third-party provider, that issuer sets the fare rules, cancellation policy, and refund procedure. AirlineFlightsGo can assist by submitting refund requests, tracking progress, and communicating provider responses — but we do not control provider decisions, timelines, or bank processing.

2. Common Situations Where Refunds May Be Available

Refunds may be available under the following circumstances:

Tickets purchased as refundable fares according to the fare rules displayed at purchase.
Provider-initiated cancellations or significant schedule changes that materially alter the itinerary.
Provider insolvency, regulatory orders, or other events where the issuer or authority requires refunds.
Exceptional circumstances that the provider accepts (for example, documented medical emergencies or government travel restrictions) — supporting documentation will normally be required.

3. Situations Where Refunds Are Typically Not Available

Refunds are commonly not available for:

Promotional, deeply-discounted, or explicitly non-refundable fares purchased under the provider’s terms.
Third-party fees (such as visa fees, travel insurance premiums, or certain convenience charges) labeled as non-refundable by the vendor.
No-shows or failure to comply with check-in/boarding rules unless the provider’s policy permits an exception.

4. How to Request a Refund

To request a refund, please provide complete booking information and supporting documentation. Follow these steps:

Locate your booking reference (PNR / confirmation number), passenger full name(s), travel dates, and any relevant provider emails or screenshots.
Email our refunds team at refunds@airlineflightsgo.com with the subject line: Refund Request — [Booking Reference]. Attach supporting documents (medical certificates, provider notices, screenshots) where applicable.
Alternatively, submit a request via our Contact page selecting “Refund Request.” Provide the same details and attach files where possible.
After we receive your request, AirlineFlightsGo will validate booking details and forward the request to the ticket-issuing provider for adjudication. We will confirm receipt and provide a case or ticket number for follow-up.

5. Processing Times & What to Expect

Processing times vary by issuing provider and payment method. Typical timeframes are:

Provider review and decision: commonly 7–21 business days, though it can be longer during peak disruptions or high-volume periods.
If approved, refund posting to the original payment method: generally 7–30 business days depending on card issuers or payment processors.

AirlineFlightsGo will notify you by email when the provider responds. Please note that banks and card issuers control final posting times and any currency conversion effects.

6. Refund Amounts, Deductions & Fees

Refunds may be subject to deductions such as airline cancellation fees, non-refundable taxes, or third-party charges. If the issuing provider applies deductions, we will share the provider’s refund breakdown. AirlineFlightsGo may charge an administrative handling fee only when explicitly disclosed at the time of request; such fees will always be communicated in advance.

7. Alternative Remedies

Providers sometimes offer alternatives to cash refunds, including travel credits, vouchers, or rebooking options. If a provider issues a voucher, AirlineFlightsGo will pass along the terms, validity period, and redemption instructions. Accepting a voucher may affect the ability to pursue a cash refund later depending on provider rules.

8. Disputes, Escalation & Chargebacks

If you believe a refund was wrongly denied or delayed, please contact refunds@airlineflightsgo.com so we can escalate the matter with the provider. If escalation does not resolve the issue, you may consider filing a dispute with your card issuer. Chargeback processes have strict deadlines and documentation requirements, so we recommend exhausting provider and AirlineFlightsGo escalation channels first.

9. Currency & Exchange Rate Considerations

Refunds are typically issued in the currency used for the original purchase. Currency conversion and bank or processor fees may affect the final refunded amount you receive.

10. Special Circumstances & Industry Disruptions

In case of wide-scale travel disruptions (airline insolvency, major strikes, government-imposed travel bans), remedies, timelines, and processes may vary. AirlineFlightsGo will provide guidance and work with providers and authorities to pursue refunds or alternatives where possible; however, timelines and outcomes in such events can be unpredictable.

11. Contact & Follow-up

For updates or to submit additional documentation related to a refund case, email refunds@airlineflightsgo.com and include your booking reference and case number (if provided). Keeping your communication clear and including all requested documents will help us act on your behalf more quickly.

Thank you for booking with AirlineFlightsGo. We are committed to assisting you with transparency and professionalism through the refund process and will do our best to obtain a fair resolution on your behalf.