Frequently Asked Questions — AirlineFlightsGo
Welcome to AirlineFlightsGo’s FAQ. Below are detailed answers to the most common questions about how our
service works, searching and booking flights, payments, refunds, tickets, and support. If you don’t find
what you need here, please visit our Contact page or email support@airlineflightsgo.com.
1. What is AirlineFlightsGo?
AirlineFlightsGo is a flight search and comparison platform that aggregates fares from airlines and
partner booking providers. We help travellers discover competitive prices, compare itineraries,
and find routing options that balance price and convenience. In many cases we redirect you to the
ticket-issuing partner to complete payment; some bookings may be completed through integrated partners.
2. How accurate are the prices shown?
Prices reflect availability at the time of the search. Because fares and availability change rapidly,
the final total may vary at checkout due to baggage selections, seat choices, currency conversion,
partner fees, or seat inventory updates. Always confirm the final price on the booking page before
completing payment.
3. Can I book directly on AirlineFlightsGo?
Often we redirect you to an airline or partner site to finish the reservation and payment. For
integrated partners that support on-site booking, you may complete the purchase on AirlineFlightsGo.
In every case the issuing provider sends the official booking confirmation and e-ticket.
4. What payment methods do you accept?
Accepted payment methods depend on the partner or airline handling the booking. Common methods include
major credit and debit cards and select regional payment gateways. Payment processing is handled by
the issuing provider or a secure third-party processor; we do not store full card numbers.
5. How do cancellations and refunds work?
Cancellation and refund eligibility are determined by the ticket-issuing provider according to the
fare rules you accepted at booking. Some fares are refundable, others may have change fees, and many
sale fares are non-refundable. AirlineFlightsGo will assist by forwarding refund or change requests
to the provider, but final decisions and timelines are controlled by that provider.
6. When will I receive my e-ticket?
After the issuing provider confirms payment, your e-ticket or booking confirmation is emailed to the
address provided during booking. If you do not receive confirmation within 24 hours, check your spam
folder and then contact our support team with your booking reference.
7. Do you charge booking or service fees?
AirlineFlightsGo strives for transparency. We do not add hidden fees to the fares shown, but certain
partner bookings or payment methods may include a small service charge. Any applicable fees will be
displayed prior to checkout so you can review them before confirming your purchase.
8. Is my personal information secure?
Yes. We use industry-standard encryption and reputable payment processors to protect personal and
financial data. Personal information is handled according to our Privacy Policy and only shared with
partners when necessary to complete your booking or provide requested services.
9. How do I request a name correction or special assistance?
Name corrections, special assistance requests, and seat upgrades are governed by the issuing airline’s
rules. Contact the provider listed on your booking confirmation for specific options and fees, or reach
out to AirlineFlightsGo support for guidance — we can often escalate requests on your behalf.
10. What should I include when contacting support?
To help us resolve your issue quickly, include your booking reference (PNR), full passenger name(s),
travel dates, flight numbers (if known), and any relevant screenshots or confirmation emails. This
information allows us to triage and escalate effectively.
11. Do you offer fare alerts or newsletters?
Yes — sign up for fare alerts and our newsletter to receive curated deals, price-drop notifications,
and destination-specific offers. Alerts can be tailored by route and date flexibility so you get the
updates that matter to you.
12. Where can I find baggage rules and travel requirements?
Baggage allowances, visa requirements, and travel advisories differ by carrier and destination. We
provide links to provider baggage policies on booking pages and recommend checking official government
travel advisories before your trip for the latest entry, visa, and health requirements.
If your question isn’t addressed here, please email support@airlineflightsgo.com
or visit our Contact page with your booking reference and details so we can assist you promptly.